Terms of Service

Welcome to SynergyStrat Consulting LLC (“SynergyStrat”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website synergystrat.com and our professional business consultancy services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Acceptance of Terms

By using synergystrat.com, requesting a consultation, or engaging our services, you confirm that:

• You have read, understood, and agree to be bound by these Terms
• You are at least 18 years of age or have legal capacity to enter contracts
• If representing a business, you have authority to bind that business to these Terms
• Your use of our services complies with applicable laws in your jurisdiction

2. Description of Services

SynergyStrat provides professional business consultancy services including:

• Accounting, Audit & Tax Services: ZATCA-compliant accounting, VAT, Zakat, and audit support
• Cash Flow & Treasury Management: Working capital and liquidity advisory
• Financial Modelling & Valuation: Investment models and business valuations
• Business Strategy Consulting: Growth and Vision 2030-aligned strategies
• Operations & Process Excellence: Lean Six Sigma and operational improvements
• Digital Transformation & ERP: SAP, Oracle, Odoo and Microsoft Dynamics implementation
• Risk Management & ERM: Governance and compliance frameworks
• Corporate Finance Advisory: M&A, fundraising and capital structuring
• ESG Advisory: Sustainability reporting and green finance
• Family Business Consulting: Succession planning and governance
• Data Analytics & BI: Business intelligence and analytics solutions
• Leadership Development: Executive coaching and team development

Specific service scope, deliverables, timelines, and fees are agreed in separate engagement letters or service agreements for each client.

3. Use of Website

3.1 Permitted Use

You may use synergystrat.com for:

• Researching our services
• Reading our blog and educational content
• Contacting us for consultations
• Personal and non-commercial reference

3.2 Prohibited Activities

You agree NOT to:

• Use our website for any unlawful purpose
• Copy, reproduce, or republish our content without permission
• Use automated systems (bots, scrapers) to access our website
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with website operations or other users
• Use our content to train AI/ML models without explicit permission
• Misrepresent your identity or affiliation
• Spam our contact forms or email systems

4. Professional Services Engagement

4.1 Consultation Process

Engagement of our professional services follows this process:

• Initial inquiry through website, email, or phone
• Free 30-minute discovery consultation
• Proposal and engagement letter
• Service agreement signing
• Service delivery per agreed scope
• Regular progress reviews and reporting

4.2 Engagement Letter

All paid services require a signed engagement letter detailing:

• Scope of work and deliverables
• Timeline and milestones
• Fees and payment terms
• Confidentiality provisions
• Intellectual property rights
• Dispute resolution mechanism

These Terms supplement but do not replace engagement letters. In case of conflict, the engagement letter takes precedence.

5. Fees and Payment

5.1 Pricing

Service fees are determined based on:

• Project scope and complexity
• Time required and team composition
• Client size and industry
• Specific deliverables required

Fee structures may include fixed fees, hourly rates, monthly retainers, or success-based pricing as agreed in each engagement.

5.2 Payment Terms

• Standard payment terms: 50% advance, 50% on completion (unless agreed otherwise)
• Monthly retainer services billed in advance
• Invoices payable within 15 days of issue
• VAT applied as per ZATCA regulations (15%)
• Late payments may incur 1.5% monthly interest charges
• Bank transfer is the preferred payment method

5.3 Refunds and Cancellation

• Cancellation before service commencement: Full refund minus admin fees
• Cancellation after commencement: Pro-rata refund for undelivered work
• Completed work: Non-refundable
• Refund requests must be made in writing
• Refunds processed within 30 business days

6. Intellectual Property Rights

6.1 Our Content

All website content including text, images, graphics, logos, blog posts, and resources are the property of SynergyStrat Consulting LLC and protected by intellectual property laws.

You may NOT:

• Copy or republish our content without written permission
• Use our branding, logo, or trademarks
• Modify or create derivative works from our content
• Use our materials for commercial purposes
• Remove copyright notices or attribution

6.2 Client Deliverables

For paid engagements:

• Client receives ownership of customized deliverables upon full payment
• SynergyStrat retains rights to proprietary methodologies, templates, and frameworks
• Confidential client information remains client’s property
• Both parties may reference engagement for marketing (with mutual consent)

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access our website and use our publicly available content for personal, non-commercial purposes only.

7. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and trade secrets
• Financial data and strategic plans
• Personnel information
• Proprietary processes and systems
• Any non-public information shared during engagements

Our team members sign confidentiality agreements. Specific NDAs are available for clients requiring enhanced protection.

8. Professional Disclaimers

8.1 No Guarantees

While we strive to deliver excellent service:

• We cannot guarantee specific business outcomes
• Results depend on client implementation and external factors
• Past performance does not guarantee future results
• Market conditions and regulatory changes affect outcomes

8.2 ZATCA and Regulatory Compliance

While we provide ZATCA-compliant guidance, ultimate responsibility for tax compliance remains with the client. We:

• Use best efforts to ensure accuracy
• Stay updated on regulatory changes
• Provide recommendations based on current regulations
• Cannot guarantee acceptance by ZATCA or other authorities

9. Limitation of Liability

To the maximum extent permitted by Saudi Arabia law:

• SynergyStrat’s total liability for any claim shall not exceed the fees paid for the specific service in question
• We are not liable for indirect, consequential, incidental, or punitive damages
• We are not liable for business losses, lost profits, or lost data
• We are not liable for damages caused by third-party services or platforms
• We are not liable for force majeure events beyond our control

Some jurisdictions do not allow exclusion of certain warranties or limitations of liability. In such cases, our liability is limited to the maximum extent permitted by law.

10. Third-Party Services

Our services may involve or recommend third-party tools and platforms (ERP systems, accounting software, financial tools). We:

• Are not affiliated with most third-party providers
• Do not control their services or pricing
• Are not responsible for their performance or availability
• Recommend you review their terms separately

11. Client Responsibilities

For successful engagement, clients agree to:

• Provide accurate and complete information
• Make timely decisions and approvals
• Respond to communications within reasonable timeframes
• Provide access to necessary documents and personnel
• Pay fees per agreed terms
• Maintain confidentiality of our methodologies
• Implement recommendations diligently

12. Termination

12.1 By Client

Clients may terminate engagements with:

• 30 days written notice for ongoing retainer services
• Immediate termination for material breach by SynergyStrat (with notice and cure period)
• Payment for all services rendered up to termination date

12.2 By SynergyStrat

We may terminate engagement if client:

• Fails to pay fees per agreed terms
• Breaches confidentiality obligations
• Requests unethical or illegal actions
• Provides false information
• Engages in abusive or harassing behavior

12.3 Effect of Termination

Upon termination:

• Payment obligations for completed work remain
• Confidentiality obligations survive
• Each party returns confidential materials
• Delivered work products remain client property (upon payment)

13. Indemnification

You agree to indemnify and hold harmless SynergyStrat, its directors, employees, and partners from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of our services
• Your violation of applicable laws
• Your infringement of third-party rights
• Inaccurate information provided to us

14. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters and pandemics
• War, terrorism, or civil unrest
• Government actions or regulations
• Infrastructure failures (internet, power)
• Strikes or labor disputes
• Cyber attacks or security breaches

Affected party must notify the other party promptly and resume performance when possible.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of:

• Primary: Kingdom of Saudi Arabia
• Secondary: Republic of India (for India-based engagements)

15.2 Dispute Resolution

In case of disputes, the parties agree to:

1. Step 1 — Direct Discussion: Senior representatives meet to resolve issues within 30 days
2. Step 2 — Mediation: If unresolved, attempt mediation with mutually agreed mediator
3. Step 3 — Arbitration: Binding arbitration under Saudi Center for Commercial Arbitration (SCCA) rules
4. Step 4 — Courts: Riyadh courts have exclusive jurisdiction for any litigation

16. Modifications to Terms

We may update these Terms periodically. Material changes will be:

• Posted prominently on our website
• Communicated via email to active clients
• Reflected in the “Last Updated” date

Continued use of services after changes constitutes acceptance of new Terms. If you disagree with changes, you must discontinue use.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Unenforceable provisions will be modified minimally to make them enforceable while preserving original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and any specific engagement letters, constitute the entire agreement between you and SynergyStrat regarding your use of our website and services.

19. Contact Information

For questions about these Terms or our services:

20. Acknowledgement

By using synergystrat.com or engaging our services, you acknowledge that you have read these Terms of Service, understood them, and agree to be bound by them.

For our comprehensive data handling practices, please also review our Privacy Policy.